Chris Pine Quotes

You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right.

The customer is always right...even when they're wrong.

One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

My idea of fun would be to review the customers. I could give some customers one star, so that restaurateurs would know when they walked in not to serve them.

If I don’t start having service I’m going to swap you all for a dog and shoot the dog.

They said I was a valued customer. Now they send me hate mail.

The customer is usually wrong, but statistics indicate that it doesn't pay to tell him so

Your most unhappy customers are your greatest source of learning.

If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

Right or wrong, the customer is always right.

A satisfied customer is the best business strategy of all.

Never shoot your customers.

The customer is always right: 'It's my money. You have to listen to me'.

Your customers are always a bottomless well of surprises.

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

Grandpa didn't have any idea of customer service. But he wanted to make a living. Eventually, we saw it was not in our best interest to be arguing with customers.

I have no fans. You know what I got? Customers. And customers are your friends.

Businesses are not paid to reform customers. They are paid to satisfy customers.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

The customer is always right! John Wanamaker must be turning in his grave. If you're a customer today, you're an intruder.

The complaining customer represents a huge opportunity for more business.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

Well, I kind of think that the opposite is true. The customer is rarely right. And that is why you must seize the control of the circumstance and dominate every last detail: to guarantee that they're going to have a far better time than they ever would have had if they tried to control it themselves.