Thomas G. Stemberg Quotes

The customer is not always right.

It doesn't do much good to have a quality image, whether it's with the facility or whether it's with the merchandise, if you don't have real quality people taking care of your customers.

Research on the Internet, research what people say about the vintage stores, look online to see if customer service is good because that's really important. Also to see online what other customers say.

This is what customers pay us for - to sweat all these details so it's easy and pleasant for them to use our computers. We're supposed to be really good at this. That doesn't mean we don't listen to customers, but it's hard for them to tell you what they want when they've never seen anything remotely like it.

Your most unhappy customers are your greatest source of learning.

When I started selling air conditioners early on, customers were willing to pay an extra 200 yuan to buy from Suning. Why? Service was good.

You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right.

One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

We want the best prices we can give our customers, with all our products... But it really is about the quality first and the experience.

Grandpa didn't have any idea of customer service. But he wanted to make a living. Eventually, we saw it was not in our best interest to be arguing with customers.

My idea of fun would be to review the customers. I could give some customers one star, so that restaurateurs would know when they walked in not to serve them.

If I don’t start having service I’m going to swap you all for a dog and shoot the dog.

They said I was a valued customer. Now they send me hate mail.

The customer is always right...even when they're wrong.

The complaining customer represents a huge opportunity for more business.

The customer is usually wrong, but statistics indicate that it doesn't pay to tell him so

There's no great mystery to satisfying your customers. Build them a quality product and treat them with respect. It's that simple.

'Quality' means what will sell and do a customer some good - at least try to.

Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.

I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.

Customer service, they say, is dead. Actually, it isn't. It's just hiding behind a call center in Manila.

For me, good service is efficient and discreet; it's that critical balance. As soon as the client sits down, the communication flow has to start. Customers need to feel that the waiters are supervised - that there's a system in place.

It's so important to experience what your customers are experiencing and listen to their suggestions.