Marshall Field Quotes

The customer is always right: 'It's my money. You have to listen to me'.

When a customer enters my store, forget me. He is king.

Never shoot your customers.

Treat your customers like lifetime partners.

The customer is not always right.

A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

Your customers are always a bottomless well of surprises.

Every company can use someone advocating loudly for the customer.

I get all of my motivation from my customers.

Our overriding mantra is to be customer champion.

It is surprising how little most small business values the customers. A positive feedback from the customer is critical to your business, and what's more important is their referral.

IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.

Every company's greatest assets are its customers, because without customers there is no company.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

Customer service, they say, is dead. Actually, it isn't. It's just hiding behind a call center in Manila.

Courteous treatment will make a customer a walking advertisement.

You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right.

Put your consumers in focus, and listen to what they're actually saying, not what they tell you.

So I think instead of focusing on the competition, focus on the customer.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

When you are skinning your customers, you should leave some skin on to heal, so that you can skin them again.

Our new attitude is how can we put you in front of our customer.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

I would think anyone who does anything is always concerned about their customers.