Client Relations Quotes

I did work at Christie's for a couple of weeks, getting ready for 'The Devil Wears Prada,' getting people coffee and doing whatever they needed around the office. It was amazing. I got to see some wonderful art, and everybody was really nice. It was great.

New York state ethics rules prohibit lawyers from soliciting gifts from clients 'for the benefit of the lawyer or a person related to the lawyer.'

For a year, I was the world's worst assistant to a talent manager. I was awful at it. Really disorganized. Just not the person you want at the front desk of your office.

One thing that served me well with clients was that you back your winners and you back your losers.

My real talent was for losing clients.

The pure administration of Graham-and-Doddery really needs a long-term lock-up like Warren Buffett has, or it will have occasional quite dreadful client problems.

What our profession is all about is interacting with people.

All I do is talk to people, email people, take meetings with people, and do interviews. Then I work at maintaining relationships with my investors because the trust people place in me is my business model.

When I build something for somebody, I always add $50 million or $60 million onto the price. My guys come in, they say it's going to cost $75 million. I say it's going to cost $125 million, and I build it for $100 million. Basically, I did a lousy job. But they think I did a great job.

I'm a great salesman when I believe in a product that somebody else is producing, but I always feel very awkward and clumsy asking for money for my work.

Stephen Shadley is a great collaborator. Over the years I've seen him work with a wide variety of clients and stylistic approaches. He listens to people in a way that makes them feel like they're part of the process. Steve is an inspiration on all fronts, and, believe me, that's a rare quality.

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

An advertising agency is 85 percent confusion and 15 percent commission.

I think you need to know your clients.

Once you become more like Madison Avenue, you become acutely sensitive to what's going to annoy your clients.

Unless you have a perception of who you are as a lawyer, you will never be at ease in dealing with legal matters, clients, or courts. But if you know who you are and why you're there, all you need is the expertise and the information.

My parents were entrepreneurs. They ran a small ad agency in upstate New York.

No matter what your profession – doctor, lawyer, architect, accountant – if you are an American, you better be good at the touchy-feely service stuff, because anything that can be digitized can be outsourced to either the smartest or the cheapest producer.

The successful advertising agent is the one who can convince the clients that he knows something they don't.

I was a caddy once and I lost the golfer's clubs. Plus I don't know how to golf, so I was the worst caddy ever. Then I was a mortgage brokers assistant, so that was just carrying around a lot of files - pretty meaningless, mind-numbing work.

I'm always pretty overworked with commercial illustration or design or animation.

Right or wrong, the customer is always right.

No agency is better than its account executives.

We are not trained to please everybody.

The Creative Revolution is over. Everybody is justholding onto their jobs and no one is ever going to say toa client... ‘Buy this or I’ll resign your account.’ You don’tdo it anymore. It’s now, the majority of the time... ‘How do you like it? When can I change it for you?’