Anne M. Mulcahy Quotes

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

Everything in business is to get you face to face with people to respond to your offer. You have to realize the Internet is merely a door opening, and it has to be followed up by aggressive sales activity by the business owner.

I'm not shy about asking the customer, because I want to talk about who she is and what she wants from me.

Contact with the customer is what business is all about.

I think it was much better when you got on your horse and rode two miles to talk to your neighbor.

I became very attentive to customers because I was desperate not to have people leave and never come back.

The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.

In addition to building better products, a more open world will also encourage businesses to engage with their customers directly and authentically. More than four million businesses have Pages on Facebook that they use to have a dialogue with their customers. We expect this trend to grow as well.

There are a lot of people who touch the customer.

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

I wanted to talk face-to-face with as many people as would see me. Some actors were so busy they could only give me an hour on the phone. But my feeling is that if you're actually in the room with them, they get comfortable and you get more.

Spending time on the floor is really important. It's great to work out of an office, but working the store gives you contact with the customer.

First, we want to have a direct relationship with our customers wherever we can. On open platforms like PC and Android, it's possible for them to get the software direct from us. We can be in contact with them and not have a third-party distributor in between.

Stage shows help you meet the audiences face-to-face.

Insurance suffers traditionally from a lack of contact with customers.

No matter how much we tweet, blog and post, nothing in business is as powerful as actual face time with prospective business partners and customers.

Customers must be delicately angled for at a safe distance - show yourself too much, and, like trout, they flashed away.

If you don't listen to your customers, someone else will.

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?

It's not enough to be close to the customer. You've got to be glued to the customer.

Hey, Vickie, why don't you come down here and reprimand me to my face!

I have no fans. You know what I got? Customers. And customers are your friends.

The need to communicate effectively with your customers will come up again and again.

The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.

Marketing is the way your people answer the phone, the typesetting on your bills and your return policy.