Tony Hsieh Quotes

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

The best investor is your customer.

Marketing is essentially about feeding the poop back to diners fast enough to make them think they're still getting real food.

The balance of power is shifting toward consumers and away from companies The right way to respond to this if you are a company is to put the vast majority of your energy, attention and dollars into building a great product or service and put a smaller amount into shouting about it, marketing it.

Always listen to your customers.

If you don't listen to your customers, someone else will.

I listen to [customers] and we make adjustments because we pretty much average a collection every six weeks. We're constantly taking everything in and taking notes.

That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.

I have no fans. You know what I got? Customers. And customers are your friends.

Businesses are not paid to reform customers. They are paid to satisfy customers.

Companies don't give job security. Only satisfied customers do.

Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?

Forget about yourncompetitors, just focus on your customers.

To satisfy the customer is the mission and purpose of every business.

It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while.

Even in the face of massive competition, don't think about the competition. Just think about the customer.

The customer is usually wrong, but statistics indicate that it doesn't pay to tell him so

When you lose a customer, it can be tempting to tell each other, "That customer's not very sharp. They just made the wrong decision".

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

When you are skinning your customers, you should leave some skin on to heal, so that you can skin them again.

Your customers can tell you the things that are broken and how they want to be made happy. Listen to them. Make them happy. But don't rely on them to create the future road map for your product or service. That's your job.

Our assimilation efforts are based on building long-term relationships and value with our customers, and the success of these efforts is measured partly by our ability to stimulate customers to make a second purchase within 90 days.

Proper business planning demands that you focus on the self-interest of the customer at all times.

IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.