Tony Hsieh Quotes

I think a much better use of time and resources is to really focus on your existing users or customers and figure out what changes can you make in the Web site, the service, the product, whatever, to get them to come back more often to generate that repeat business and once you kind of figure out that formula, then when you get new customers the whole thing just kind of grows exponentially.

When you improve your product so it does the customer's job better, then you gain market share.

Repetition makes reputation and reputation makes customers.

I became very attentive to customers because I was desperate not to have people leave and never come back.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.

Your customers can tell you the things that are broken and how they want to be made happy. Listen to them. Make them happy. But don't rely on them to create the future road map for your product or service. That's your job.

People love our products. They love using our services. All of this, to me, equals great opportunity.

If you stay very focused on customers and customer success, people pay attention to that - and in turn, they also want that same type of success.

We are very committed to listening to our customers' feedback and making changes to deliver happiness to our users.

If the people buying the pizza are happy, they'll probably buy the pizza again.

Face-to-face customer feedback refines or validates every component of the startup's business model, not just the product itself.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

The brand is only as good as your products, so.. if people have a good experience on Virgin Atlantic or if they have a good experience on Virgin trains or.. if they have a Virgin mobile phone and they can get straight through to our people and they're well looked after and then they'll try the next product that we launch.

Screw the competition - focus on good customer service.

Sometimes you're wrong, but if I'm a repeat customer, it means I must have valued the past experiences.

With businesses, you go to the same places because you like the service, you like the people and they take care of you. They greet you with a smile. That's how people want to be treated, with respect. That's what I tell my employees - customer service is very important.

Customers shouldn't just think of your business as a place to buy a product or use a service - it should be a fun place to be.

People who are using your product and putting up with all these issues, means that they are not actually the biggest problems.

The only two people who can give you real feedback about your product are people who just purchased it and people who have just canceled.

Our aim was to insure repeat business based on the system's reputation rather than on the quality of a single store or operator.

Forget about yourncompetitors, just focus on your customers.

If every customer is using your product "correctly", you'll never learn anything interesting about what to do next.

Focus on your customers and lead your people as though their lives depend on your success.

No one can guarantee you a job other than satisfied customers. That's the only thing that works. Nothing creates work other than products and services you provide that create satisfied customers.