Mindy Grossman Quotes

Treat your customers like lifetime partners.

Whether you have incredible products like at Apple or a great service business, it all comes down to fundamental trust and relationship-building with your customers.

Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.

We need to take excellent care of our customers, and do so at a profit.

A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

I would think anyone who does anything is always concerned about their customers.

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

I am convinced that if you serve great value, people will come to you.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

Never shoot your customers.

Many companies talk about customer success, but how many actually put the customer first above all else, always?

Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

Our overriding mantra is to be customer champion.

We don't need to take the world by storm. We just need to make our customers happy, and when we do that, the word spreads.

We have some inherent cost and infrastructure issues that are difficult to deal with, no questions. From my perspective, we have to work on the revenue side primarily. We've lost some customers. We need to rebuild the trust with those customers and get them back.

Customer service should not be a department, customer service is everyone's job.

You should think of your customers as partners, or better still, family.

Customer service will become the primary value added function of every business.

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.

Word of mouth is the most valuable form of marketing, but you can't buy it. You can only deliver it. And you have to really deliver.

Your most unhappy customers are your greatest source of learning.