Oscar Munoz Quotes

We have a highly specialized customer and want to give her the best experience somewhere she can trust.

Treat your customers like lifetime partners.

Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.

Our assimilation efforts are based on building long-term relationships and value with our customers, and the success of these efforts is measured partly by our ability to stimulate customers to make a second purchase within 90 days.

Strong emotional connections between individuals, customers, and salespeople that trust each other will always be 10 times more powerful than the most expensive ad campaign. That's the power social media makes possible.

Whether you have incredible products like at Apple or a great service business, it all comes down to fundamental trust and relationship-building with your customers.

The purpose of a business is to get and keep a customer. Without customers, no amount of engineering wizardry, clever financing, or operations expertise can keep a company going.

Offer your customers a long-term relationship, then do everything possible to build and maintain it.

When you lose a customer, it can be tempting to tell each other, "That customer's not very sharp. They just made the wrong decision".

Lose your smile and lose your customers.

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

When you stop talking, you've lost your customer. When you turn your back, you've lost her.

I think that any business that thinks that the transaction is 'you give me money and I give you food, next, you give me money and I give you food, next,' without understanding that people deeply want to feel restored is in danger.

Every company's greatest assets are its customers, because without customers there is no company.

Once you create a loyal customer base, it's tough for a competitor to take that away.

When you are skinning your customers, you should leave some skin on to heal, so that you can skin them again.

When you are skinning your customers, you should leave some skin on to grow again so that you can skin them again.

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse.

In my experience, great reviews almost always ensure no sales.

I became very attentive to customers because I was desperate not to have people leave and never come back.

It is better that one's customers come to one's shop than to have to look for them abroad.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

There is no one thing that can turn around a rejection. But there is one answer: begin talking to your customers who have already bought from you and discover why they bought.

There are a lot of people who touch the customer.

You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.