If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
When you lose a customer, it can be tempting to tell each other, "That customer's not very sharp. They just made the wrong decision".
We deeply regret and are very sorry that some of our customers' payment cards were used fraudulently after making purchases at our stores.
Any customer that walks away, disrespected and defeated, represents tens of thousands of dollars out the door, in addition to the failure of a promise the brand made in the first place. You can't see it but it's happening, daily.
So all of these companies that are going for the big growth, if it continues for any length of time, will outlast their resources and outlast their customers and go belly-up. And that's why these huge companies have massive layoffs all the time.
Charging a fee for an online service is a good way to lose 90 percent of your customers.
When you stop talking, you've lost your customer. When you turn your back, you've lost her.
Lose your smile and lose your customers.
I tell myself that some names can be mistakes, like Mxyplyzyk, a store in New York that lost customers because few could spell its name to look up the address. I tell myself that lots of writers agonize over titles, and often get them wrong at first.
Delivering a successful presentation could mean landing a major new contract, better prices for your services, or getting the funding you need. Failure can mean lost customers and a business that never gets off the ground.
I call it dark energy. If you are unreliable, customers just disappear.
We have some inherent cost and infrastructure issues that are difficult to deal with, no questions. From my perspective, we have to work on the revenue side primarily. We've lost some customers. We need to rebuild the trust with those customers and get them back.
