Estee Lauder Quotes

If you can't build a relationship with your customers, you're in big trouble. If you can remember the numbers from the reports and spreadsheets you spent hours poring over in your office, but you can't picture the faces of your customers - you're in big trouble.

Our new attitude is how can we put you in front of our customer.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

I would think anyone who does anything is always concerned about their customers.

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

Our overriding mantra is to be customer champion.

Customer service should not be a department, customer service is everyone's job.

It's not enough to be close to the customer. You've got to be glued to the customer.

For businesses to be successful, they need to constantly ask the question: 'How can we provide value to our customers?' At the end of the day, that is what matters.

It's about listening first, then selling.

So I think instead of focusing on the competition, focus on the customer.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

I became very attentive to customers because I was desperate not to have people leave and never come back.

We have a relationship with our customer, and that relationship translates into sales.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

The first person a customer speaks with has the greatest impact on that customer's impression of Safeway.

When a customer enters my store, forget me. He is king.

There are a lot of people who touch the customer.

Success will always be measured by the extent to which we serve the buying public.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

Never shoot your customers.

The trick is to develop a culture that is customer centric.

A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.

Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.