Julia Hartz Quotes

It is better that one's customers come to one's shop than to have to look for them abroad.

The number one thing small business needs is to get more customers. Spend more time serving existing customers and getting new ones. The challenge for small business is knowing where customers are and reaching them effectively.

Most entrepreneurs don't need as many customers as they think. A lot of people think 10 is too few for a sample. But if all 10 refused a product, why is that not enough? If you want 100, 1,000 or a million customers, you first have to get 10.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

Customers are a great way to finance a business for many reasons. First, customer financing is typically non dilutive. They want something from you other than equity in your business. Customers also help you fit your product to the market. And customers will help debug and improve the quality of the product.

It's almost always easier to sell to an existing customer base than to find a new one.

We are putting a lot of investments behind building customer loyalty. We need to make sure we keep investing in the right tech that will help customers. If we keep doing that well, we will keep progressing.

Any business, no matter what it is, lives or dies by the customer reaction it creates.

Your most unhappy customers are your greatest source of learning.

Every company's greatest assets are its customers, because without customers there is no company.

Once you create a loyal customer base, it's tough for a competitor to take that away.

For businesses to be successful, they need to constantly ask the question: 'How can we provide value to our customers?' At the end of the day, that is what matters.

As one of the first employees at a small cellular phone start-up called Nextel, I gained firsthand experience in how a business grows from an idea to a company that, at its peak, employed many thousands.

In my experience, great reviews almost always ensure no sales.

The well-satisfied customer will bring the repeat sale that counts.

That's the ultimate gratification in any business situation - do customers buy the product? And do they use it and do they come back and buy more of it?

Run with what works: Sell to the people who believe in you and are willing to take the chances and make the experience happen.

There is no one thing that can turn around a rejection. But there is one answer: begin talking to your customers who have already bought from you and discover why they bought.

There are a lot of people who touch the customer.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

A satisfied customer is the best business strategy of all.

Our assimilation efforts are based on building long-term relationships and value with our customers, and the success of these efforts is measured partly by our ability to stimulate customers to make a second purchase within 90 days.

If you provide enough value, then you earn the right to promote your company in order to recruit new customers. The key is to always provide value.

If you focus on producing a great experience for anyone, that's how you get big.