Brian Tracy Quotes

Offer your customers a long-term relationship, then do everything possible to build and maintain it.

We have a relationship with our customer, and that relationship translates into sales.

More business is lost every year through neglect than through any other cause.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

She must have had an unusually loyal clientele.

A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.

I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.

Loyal customers, or customers who recommend their friends, give me the most pride. I think that is the biggest compliment I can get. I think in the restaurant business, it takes patience from the customer to spark up a relationship with the restaurateur, but it takes also work from the restaurateur to spark up a relationship with his customer.

There's a place in the world for any business that takes care of its customers-after the sale.

A manufacturer is not through with his customer when a sale is completed. He has then only started with his customer.

Treat your customers like lifetime partners.

When you stop talking, you've lost your customer. When you turn your back, you've lost her.

Your most unhappy customers are your greatest source of learning.

Our primary goal in the consumer health service companies I back is helping them create an uncompromisingly great consumer experience.

Every company's greatest assets are its customers, because without customers there is no company.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.

A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.

When you are skinning your customers, you should leave some skin on to heal, so that you can skin them again.

It's so important to experience what your customers are experiencing and listen to their suggestions.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

I became very attentive to customers because I was desperate not to have people leave and never come back.

It is better that one's customers come to one's shop than to have to look for them abroad.

Our new attitude is how can we put you in front of our customer.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.