Thomas O. Staggs Quotes

When you see most companies get big, they want to shout about all they've done. But the consumer wants to know: 'What have you done for me lately?'

Our primary goal in the consumer health service companies I back is helping them create an uncompromisingly great consumer experience.

I think that any business that thinks that the transaction is 'you give me money and I give you food, next, you give me money and I give you food, next,' without understanding that people deeply want to feel restored is in danger.

I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.

I am convinced that if you serve great value, people will come to you.

At HSN, the experience we create are a significant point of differentiation.

We are putting a lot of investments behind building customer loyalty. We need to make sure we keep investing in the right tech that will help customers. If we keep doing that well, we will keep progressing.

Satisfied customers are apathetic. Loyal customers will be your advocate.

Word of mouth is the most valuable form of marketing, but you can't buy it. You can only deliver it. And you have to really deliver.

Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.

When a company identifies how to integrate the processes needed to give the consumer a sense of job completion, it can blow away the competition. A product is easy to copy, but experiences are very hard to replicate.

I get asked a lot why Apple's customers are so loyal. It's not because they belong to the Church of Mac! That's ridiculous.

Once you create a loyal customer base, it's tough for a competitor to take that away.

We want consumers to say, 'That's a hell of a product' instead of, 'That's a hell of an ad.'

When you improve your product so it does the customer's job better, then you gain market share.

The payoff of a customer-centric approach to software and digital product design is substantial and long-lasting for both companies and their customers.

It's so important to experience what your customers are experiencing and listen to their suggestions.

Starbucks has a role and a meaningful relationship with people that is not only about the coffee.

The well-satisfied customer will bring the repeat sale that counts.

We have a relationship with our customer, and that relationship translates into sales.

If people are passionate about your product, whether it's because they're hating or loving it, those are both good scenarios.

You want your customers to value your service.

Success will always be measured by the extent to which we serve the buying public.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.