Joe Gebbia Quotes

Our primary goal in the consumer health service companies I back is helping them create an uncompromisingly great consumer experience.

I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.

When a company identifies how to integrate the processes needed to give the consumer a sense of job completion, it can blow away the competition. A product is easy to copy, but experiences are very hard to replicate.

We want consumers to say, 'That's a hell of a product' instead of, 'That's a hell of an ad.'

When you improve your product so it does the customer's job better, then you gain market share.

A sustaining innovation makes better products that you can sell for better profits to your best customers.

If you develop a product that gets what the customer is trying to get done, you don't have to advertise; people will just pull it into their lives.

We want to make sure everyone has a great experience. When they buy the product and take home and plug it in, we want to make sure that first experience is comfortable and everything is there.

People ask me, 'What keeps you up at night?' It's delivering a personal experience to every Neiman Marcus customer. It's the hardest thing we do.

We want to make sure every user is happy.

If we can enhance the experience, more people will spend more of their leisure time with us.

Imgur is a data-driven company, and our community is our most important signal. But you can't perfectly plot humans neatly into a chart. It takes someone with instincts and empathy to truly understand the community and represent them in all of the company decisions.

Whether you have incredible products like at Apple or a great service business, it all comes down to fundamental trust and relationship-building with your customers.

You're not going to be able to make good decisions without building some relationship of trust between yourself and community.

We have always said actually this isn't about money, it's not about price. This can be an experience. It doesn't have to be about buying something.

Oh, we don't have a grandiose marketing plan. We sell products that work, that we like.

Our employees and competitors thought we were docile. We want to be defiantly disruptive. I don't mean necessarily by launching price wars but by being the best at the basics - having the best customer service, the best on-time performance, the best coffee - in a thoughtful, not a testosterone-laced, way.

The strength of brand loyalty begins with how your product makes people feel.

Ultimately, we're making and selling a consumer good that needs to work and that needs to make customers happy.

Products are sold because they solve a problem or fill a need. Understanding problems and needs involves understanding customers and what makes them tick.

Making sure that we interact with the fanbase in a way that feels right to us has been really important.

For us, the reason that our quality has been high, and I feel that our pricing has been reasonable, is because we don't wholesale.

I never think in terms of how we can compete against the other companies; rather, our primary focus is to make consumers feel the uniqueness and attractiveness of our products.

It is customers that decide if we succeed.

It is almost impossible to win back a reader's loyalty once it's gone.