Brendan Iribe Quotes

Our primary goal in the consumer health service companies I back is helping them create an uncompromisingly great consumer experience.

What we sell are not products... that customers are going to put in a closet and forget.

This is what customers pay us for - to sweat all these details so it's easy and pleasant for them to use our computers. We're supposed to be really good at this. That doesn't mean we don't listen to customers, but it's hard for them to tell you what they want when they've never seen anything remotely like it.

We will make our products work out of the box.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.

Price is rarely the most important thing. A cheap product might sell some units. Somebody gets it home and they feel great when they pay the money, but then they get it home and use it and the joy is gone.

If you want to create a great product, just focus on one person. Make that one person have the most amazing experience ever.

Everything we do, every decision we make, is to ensure the best possible Airbnb experience for our community and grow the love.

Ultimately, we're making and selling a consumer good that needs to work and that needs to make customers happy.

When a company identifies how to integrate the processes needed to give the consumer a sense of job completion, it can blow away the competition. A product is easy to copy, but experiences are very hard to replicate.

That night at Carnegie Hall was a great experience. When the thing was first put up to me I was a little dubious, not knowing just what would be expected of us.

When I started selling air conditioners early on, customers were willing to pay an extra 200 yuan to buy from Suning. Why? Service was good.

This initial experience has not lived up to our expectations... and it is not acceptable. While these problems will require a lot of hard work, the bottom-line conclusion is this HealthCare.gov site is fixable.

It's important for me to sell a product that works.

As far as the customer is concerned, the interface is the product.

Service is how product is delivered - the technical aspect.

Good companies do whatever it takes to make sure apps are great and don't hesitate to add features.

The payoff of a customer-centric approach to software and digital product design is substantial and long-lasting for both companies and their customers.

It's so important to experience what your customers are experiencing and listen to their suggestions.

We used to think that the enterprise was the hardest customer to satisfy, but we were wrong. It turns out, consumers are harder than the enterprise because the consumer will not give you a second chance.

Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale.

During the early stages of an industry, when the functionality and reliability of a product isn't yet adequate to meet customer's needs, a proprietary solution is almost always the right solution - because it allows you to knit all the pieces together in an optimized way.

Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply.

The utmost thing is the user experience, to have the most useful experience.