Brian Chesky Quotes

Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply.

I try as much as possible to give you a great basic product and what comes out, I feel, is really amazing.

I just want to build great products.

The utmost thing is the user experience, to have the most useful experience.

When the product is right, you don't have to be a great marketer.

I have shifted my mindset in terms of how companies should... focus on building amazing products. If you have amazing products, the marketing of those products is trivial.

My focus is incredibly narrow. I can't talk with any authority other than design and development of product.

It turns out it's important to build a product and not just a bunch of data models.

Product development is emotional for me! It's really important as a brand that we feel that our products are going to be life-changing for everyone who buys them. We won't ever launch something we don't feel strongly about.

I like to see people enjoy using my product. This is the mission of an engineer.

If people keep buying poorly designed products, manufacturers and designers will think they are doing the right thing and continue as usual.

This is what customers pay us for - to sweat all these details so it's easy and pleasant for them to use our computers. We're supposed to be really good at this. That doesn't mean we don't listen to customers, but it's hard for them to tell you what they want when they've never seen anything remotely like it.

I knew a lot about product design before coming to Apple, but I didn't understand a lot about consumer experience design, which is really Apple's forte.

Our primary goal in the consumer health service companies I back is helping them create an uncompromisingly great consumer experience.

I get a lot of criticism for telling founders to focus first on making something great, instead of worrying about how to make money. And yet that is exactly what Google did. And Apple, for that matter. You'd think examples like that would be enough to convince people.

You need to focus on creating the actual value of the company, not just the theoretical value. The actual value comes from a great product that sells well and is ultimately profitable.

Fans will come if you have a good product.

Wealth won't give you satisfaction; creating a good product that's well received by users is what matters most.

There's a strength to being able to look at products through a customer's eyes, but it is also dangerous.

We built the iPod in weeks. It had to be what I thought it was going to be because there wasn't time for endless refinements.

Within HTC, hundreds of ideas are tested and discarded to find those rare ideas that define the HTC user experience.

What creates success on HSN is great product, a great story and a great storyteller.

If you watched companies such as Sony and Samsung grow, they focused first on features and then on industrial design, which made their products look and feel better.

Far too few designers put any thought into usability, ending up with a great product that's completely inaccessible.

When you take the individual out of the equation, then you're making programming based on some marketer's idea of what will sell, and not based on the idea of what an individual would like.