User Journey Quotes

The utmost thing is the user experience, to have the most useful experience.

You must have the ability to recognize good design and good user experience. These are core things at Airbnb. It doesn't matter which department you're in.

When you go to a site, you usually run into usability problems pretty quickly. They're not hidden. They're not complicated. They're not baffling. They were in the design or crept into the design.

User-centered design means understanding what your users need, how they think, and how they behave - and incorporating that understanding into every aspect of your process.

Far too few designers put any thought into usability, ending up with a great product that's completely inaccessible.

People enter Web sites hoping to be led somewhere, hoping for a payoff.

If you want to create a great product, just focus on one person. Make that one person have the most amazing experience ever.

Search occupies this wonderful moment in a user's day where it doesn't even really break along demographics, right?

One of the hard parts about building a service that you use yourself is that it's easy to forget what it was like the very first time someone signs up. Every once in a while, I'll create a brand new account and give it a try and see how hard it is to find things that I really love, see if I'm using it or thinking about it differently.

No product is an island. A product is more than the product. It is a cohesive, integrated set of experiences. Think through all of the stages of a product or service - from initial intentions through final reflections, from first usage to help, service, and maintenance. Make them all work together seamlessly. That's systems thinking.

I did an early version of my site where it was virtually impossible to get through it, just as a statement about the web. But after a few laughs and some angry e-mails, I realized it wasn't doing me much good. I think the web has become more about the final product, not what it takes to get to it.

The companies that I really admire the most are the ones that have a deep visceral understanding of why people use their service, and they figure out ways of making money that are completely consistent with how people are feeling and what they are doing at the time.

Founders, presuming they know their customers, assume they know all the features customers need.

Knowing how people will use something is essential.

The office is the laboratory and meeting your users is like going into the field. You can't just stay in the lab. And it's not just asking users what they want, it's about seeing what they're doing.

It's so fantastic to see redditors thriving because Reddit was able to be a part of their journey. Over the last decade, we've seen countless people improve their lives because of it - from quitting addiction to getting a Hollywood screenwriting deal - and I hope there will be many more talents who'll be discovered on our platform.

Great design alone isn't going to yield the results investors are expecting.

Companies in Silicon Valley invest a lot in understanding their users and what drives user engagement.

I'm more user-experience and technology-minded. James is good at knowing what the user is going to buy, and the creative world he's buying them into.

You have to know what your users are experiencing.