Sara Davies Quotes

Accenture Interactive is working with many of the world's leading brands to transform the customer experience.

I believe that all brands will become storytellers, editors and publishers, all stores will become magazines, and all media companies will become stores. There will be too many of all of them. The strongest ones, the ones who offer the best customer experience, will survive.

The payoff of a customer-centric approach to software and digital product design is substantial and long-lasting for both companies and their customers.

I'm thrilled to be joining Gap Inc., a company that understands the importance of integrating technology and retail in ways that improve the lives of its customers.

At HSN, the experience we create are a significant point of differentiation.

From the store windows, the store touch-points, the website, social media, or a magazine, it has to be one pure customer experience, not just to gain market share but to gain mind share.

The digitally-native vertical brand drives a lot more customer intimacy than its competition. The data is better because every transaction and interaction is captured.

Our primary goal in the consumer health service companies I back is helping them create an uncompromisingly great consumer experience.

I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.

It's so important to experience what your customers are experiencing and listen to their suggestions.

Use state-of-the-heart technology online and offline to turn listeners into viral advocates and customers into raving fans.

Sephora's business is really smart and clever - I'm all for anything that gets people up and out and into the social experience of shopping.

At URBN, we see ourselves as customer specialists, a collection of brands, each one specializing in one particular customer group, a particular lifestyle or a life stage. We offer her things she wants in environments that inspire her. We talk to her and listen to her ideas and opinions.

As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.

People ask me, 'What keeps you up at night?' It's delivering a personal experience to every Neiman Marcus customer. It's the hardest thing we do.

The conventional way of selling products out of the catalogue no longer works; the relationship needs to become more sticky.

If we can enhance the experience, more people will spend more of their leisure time with us.

What's crucial in a High Street store is a compelling reason for people to shop there. Shops must offer excellent customer service - and 'theatre' is a must.

Customers shouldn't just think of your business as a place to buy a product or use a service - it should be a fun place to be.

How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive?

I am convinced that if you serve great value, people will come to you.

In the South, we tell stories. We tell stories if you're in a sales position, if you're in a retail position, you lure your customer by telling a story. You just do.

People are fans of Dunkin' Donuts. They have a relationship with the company, they go there every day. Dunkin' Donuts is using Twitter to communicate with those people. There are people who are finding value in that. There's thousands of people, I don't know how many thousands now, following Dunkin' Donuts.

Our ability to create that one-on-one engagement with a customer is a point of differentiation and a strategic advantage for us.

To any CEO who's skeptical at all, you have to create a social enterprise today; you have to be totally connected with everyone who touches your brand.