Andy Dunn Quotes

I think of digital as a means to an end: How do I service and get more loyal customers, how do I achieve operational excellence, and how do I change my culture?

We've had to be innovative, in terms of reaching the customer, and that's all been about making it an experiential shopping environment.

There is no question that there is a capability that the Internet affords us to get a closer look at the customer and to be closer to the customer.

Use state-of-the-heart technology online and offline to turn listeners into viral advocates and customers into raving fans.

I believe that all brands will become storytellers, editors and publishers, all stores will become magazines, and all media companies will become stores. There will be too many of all of them. The strongest ones, the ones who offer the best customer experience, will survive.

Accenture Interactive is working with many of the world's leading brands to transform the customer experience.

Your most unhappy customers are your greatest source of learning.

It's hard for us in our stores to be a leader in technology.

I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.

There are a number of fascinating stories included in 'The Human Face of Big Data' that represent some of the most innovative applications of data that are shaping our future.

Put your consumers in focus, and listen to what they're actually saying, not what they tell you.

The payoff of a customer-centric approach to software and digital product design is substantial and long-lasting for both companies and their customers.

I would say the consumer Internet companies - in a lot of ways, if you go inside the consumer Internet companies and you see how they run, it's how all their businesses are going to run.

The evolving social and digital media platforms and highly innovative and relevant payment capabilities are causing seismic changes in consumer behavior and creating equally disruptive opportunities for business.

By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services.

It is a well-known fact that bringing in technologies in retail sector is good for consumers.

I think there will be an increasing convergence between content and commerce, that it will be about following consumers instead of making consumers come to you, and I am especially excited about the various platforms that will allow more and more access to customers.

You can't go to the store and buy 'the Engagement Platform.'

Suning from a management concept and technology point of view isn't simply an appliance company.

... one of the things that will distinguish businesses into this next decade is ... how they use information.... I think it'll change culture, it'll change everything that you do. And I believe it'll differentiate the winners and the losers.

Our ability to create that one-on-one engagement with a customer is a point of differentiation and a strategic advantage for us.

You have to imagine a world in which there's this abundance of data, with all of these connected devices generating tons and tons of data. And you're able to reason over the data with new computer science and make your product and service better. What does your business look like then? That's the question every CEO should be asking.

I think technology, on one side, you can look at it; it's disrupted a lot of industries and businesses. On the other side, it's enabled us to do things that we never thought possible in being able to engage customers.

Our philosophy is, using internet technology, we can make every company become Amazon.

Through our effective campaign-management strategies, we're seizing opportunities to capture additional insights on customer behaviors, allowing us to reach and communicate with them more effectively.