Richard Hayne Quotes

The closer you get to your ultimate customer, the more you learn about your business.

Your most unhappy customers are your greatest source of learning.

You can't go to the store and buy 'the Engagement Platform.'

Customers are your best teachers. Learning about your customer's beliefs, values, and priorities teaches you which selling points you should emphasize.

The digitally-native vertical brand drives a lot more customer intimacy than its competition. The data is better because every transaction and interaction is captured.

The goal of listening to customers is not to please every one of them. It's to figure out which customer segments serve your needs - both short and long term.

Companies that are closest to the customers are the ones who are going to lead the industry.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

You learn so much by having customers and figuring out what they want and keeping them satisfied.

The trick is to develop a culture that is customer centric.

Our ability to create that one-on-one engagement with a customer is a point of differentiation and a strategic advantage for us.

Your customers are always a bottomless well of surprises.

From the store windows, the store touch-points, the website, social media, or a magazine, it has to be one pure customer experience, not just to gain market share but to gain mind share.

Through our effective campaign-management strategies, we're seizing opportunities to capture additional insights on customer behaviors, allowing us to reach and communicate with them more effectively.

If you stay very focused on customers and customer success, people pay attention to that - and in turn, they also want that same type of success.

Every employee at Workday thinks about how they are going to help customers be successful. It is a simple formula, but a lot of companies go out, and they don't listen to their customers; they don't try to solve hard problems, making it tougher for themselves to create a great business.

The conventional way of selling products out of the catalogue no longer works; the relationship needs to become more sticky.

The real power of Web is the ability of the medium to have a one-to-one relationship with the audience.

If you go into business school and suggest firing a customer, they'll kick you out of the building. But it's so true in my experience. It allows you to identify the customers you really want to work with.

My aspiration is that M&M become one of the most customer-centric organizations in the world. If we focus on understanding our customers, we will be able to develop customer-centric innovations.

Always listen to your customers.

If you don't listen to your customers, someone else will.

I listen to [customers] and we make adjustments because we pretty much average a collection every six weeks. We're constantly taking everything in and taking notes.

The best investor is your customer.

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?