Mindy Grossman Quotes

It's not enough to be close to the customer. You've got to be glued to the customer.

I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.

When you are skinning your customers, you should leave some skin on to heal, so that you can skin them again.

Our new attitude is how can we put you in front of our customer.

The well-satisfied customer will bring the repeat sale that counts.

We have a relationship with our customer, and that relationship translates into sales.

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Customers don't just want to shop: they want to feel that the brand understands them.

The kind of contact that they make with the customer is what brings them back to shop. The experience, the feeling that you have in the store is what makes the difference.

Customer service should not be a department, customer service is everyone's job.

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?

Companies should always want to delight their customers.

I have no fans. You know what I got? Customers. And customers are your friends.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

Screw the competition - focus on good customer service.

Successful organizations have one common central focus: Customers.

Customer service will become the primary value added function of every business.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

Treat your customers like lifetime partners.

Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.

Your most unhappy customers are your greatest source of learning.

Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.

I get asked a lot why Apple's customers are so loyal. It's not because they belong to the Church of Mac! That's ridiculous.

Every company's greatest assets are its customers, because without customers there is no company.