Tom Peters Quotes

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

You learn so much by having customers and figuring out what they want and keeping them satisfied.

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

My idea of fun would be to review the customers. I could give some customers one star, so that restaurateurs would know when they walked in not to serve them.

Always listen to your customers.

Good service is a great inchantment.

If you don't listen to your customers, someone else will.

The best investor is your customer.

Obsess about customers, not competitors.

I have no fans. You know what I got? Customers. And customers are your friends.

Businesses are not paid to reform customers. They are paid to satisfy customers.

Customers shouldn't just think of your business as a place to buy a product or use a service - it should be a fun place to be.

Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?

A satisfied customer. We should have him stuffed.

No one can guarantee you a job other than satisfied customers. That's the only thing that works. Nothing creates work other than products and services you provide that create satisfied customers.

The customer is always right! John Wanamaker must be turning in his grave. If you're a customer today, you're an intruder.

To satisfy the customer is the mission and purpose of every business.

The customer is always right...even when they're wrong.

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.

Deliver total quality to every customer every day.