Glenn Kelman Quotes

Courteous treatment will make a customer a walking advertisement.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Keeping customers is about the experience, and the employees control the culture and temperature of the business. Never forget that.

Good service is a great inchantment.

Customers shouldn't just think of your business as a place to buy a product or use a service - it should be a fun place to be.

Word of mouth is the most valuable form of marketing, but you can't buy it. You can only deliver it. And you have to really deliver.

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse. We must maintain a value proposition to our customers as well as differentiate the Starbucks Experience. That is the key.

The real product at Diesel is satisfaction. My satisfaction at Diesel is being a pioneer.

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

We need to take excellent care of our customers, and do so at a profit.

A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.

A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.

I learned from my first restaurant: Make customers happy, make sure the customer comes back again. And automatically, success has followed me.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

I am convinced that if you serve great value, people will come to you.

A satisfied customer is the best business strategy of all.

You can lull the paying customers as long as they get slapped.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

I think we're having fun. I think our customers really like our products. And we're always trying to do better.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

We have a highly specialized customer and want to give her the best experience somewhere she can trust.

What's important is that a customer should get off the airplane feeling, 'I didn't just get from A to B. I had one of the most pleasant experiences I ever had, and I'll be back for that reason.'

If you focus on producing a great experience for anyone, that's how you get big.

Customer loyalty comes from consistent experience. They learn to count on you.