Steve Wynn Quotes

I think the reason that we do things the way we do is because we respect the customer. And I don't look at what we do as anything less than any other brand.

Customers shouldn't just think of your business as a place to buy a product or use a service - it should be a fun place to be.

Word of mouth is the most valuable form of marketing, but you can't buy it. You can only deliver it. And you have to really deliver.

Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.

If you fire people, you fire customers.

Courteous treatment will make a customer a walking advertisement.

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.

Chick-fil-A is what it is today because of its people, purpose and product.

I am convinced that if you serve great value, people will come to you.

The trick is to develop a culture that is customer centric.

If your employees are disengaged, and they don't take care of your customers, it doesn't matter how good your strategy is - your customers will still go somewhere else.

Customer loyalty comes from consistent experience. They learn to count on you.

The strength of brand loyalty begins with how your product makes people feel.

The one thing that Redfin has been really good at has been at delighting people.

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse. We must maintain a value proposition to our customers as well as differentiate the Starbucks Experience. That is the key.

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

Your company's most valuable asset is how it is known to its customers.

I get asked a lot why Apple's customers are so loyal. It's not because they belong to the Church of Mac! That's ridiculous.

Once you create a loyal customer base, it's tough for a competitor to take that away.

The real product at Diesel is satisfaction. My satisfaction at Diesel is being a pioneer.

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

Being a part of SKECHERS is exciting. It is such a hip company with a great attitude and image.