James Cash Penney Quotes

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

Right or wrong, the customer is always right.

You can lull the paying customers as long as they get slapped.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.

Keeping customers is about the experience, and the employees control the culture and temperature of the business. Never forget that.

The one thing that Redfin has been really good at has been at delighting people.

Success begets success in terms of customer deployments and having truly happy customers.

We don't need to take the world by storm. We just need to make our customers happy, and when we do that, the word spreads.

Good service is a great inchantment.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

A satisfied customer. We should have him stuffed.

One customer well taken care of could be more valuable than $10,000 worth of advertising.

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.

Word of mouth is the most valuable form of marketing, but you can't buy it. You can only deliver it. And you have to really deliver.

Treat your customers like lifetime partners.

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse. We must maintain a value proposition to our customers as well as differentiate the Starbucks Experience. That is the key.

The whole concept of rewarding customers is a big trend.

It doesn't do much good to have a quality image, whether it's with the facility or whether it's with the merchandise, if you don't have real quality people taking care of your customers.

We need to take excellent care of our customers, and do so at a profit.

A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.