Roy H. Williams Quotes

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

You can start right where you stand and apply the habit of going the extra mile by rendering more service and better service than you are now being paid for.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Fastidious attention to detail makes the difference between an OK service and first class service.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

I think one of the things that, at least, I found out over - and many have in the industry - is that of all the customer service desires and needs, price is one of them.

Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.

I think my service is better than my food... I focus so much on the service.

We want to serve the customer as they want to be served.

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.

Deliver total quality to every customer every day.

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.

I took to heart the instructions my father drilled into my head. Respect the customer. Pay attention to her. Take her package to her car. You broke your neck to get what she wanted because you never knew when the next customer would come along.

Customers want high-quality food, good service, and good store experience, and most retailers fail to deliver on those.

People want a remarkable experience; it's what they'll talk about, largely because the bar has been set so low by so many companies.

Under promise and over deliver. People will be pleasantly surprised that you gave more than they expected. And remember that there is always room for us to be better and do better. That's what I am calling for. Not just everybody else - myself, too.

You can get business with price, but you have to have service to keep it.

I think I'm in the service business. I mean, our sandwiches are pretty good; I don't know if they're extraordinary. But our service is.

Don't build a bar for yourself. Build it for your customers. It's all about them: the walls, the finishes, the textures, the food, the beverages, literally everything has to be for them.

When you open any kind of food service establishment, you do all this planning, but it's not until you've opened the door and people are inside that you learn what people want you to be to them.

Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.

I'm a business guy just trying to make - provide great services to the customers that need us.

We want to show all of our customers that the industry standards that we had been employing before - which are considered great standards - were not good enough.

If you're in my shoes, and your goal is to leave people with the biggest possible smile on their face, then doing the meet-and-greet afterwards makes sense.

Obviously, the hotel is related to my name, so my mom makes sure the staff, the service, the cleaning part of it is 100 out of 100. Not 99, 100 out of 100. We've got great reviews because of that. That's why a lot of people want to stay out our place, because we provide a lot of good services.