Bo Bennett Quotes

As the owner, you have to look into the mind of the customer and see and feel how their relationship to your product works - not just that the product works.

Your customers are always a bottomless well of surprises.

Marketing is essentially about feeding the poop back to diners fast enough to make them think they're still getting real food.

Your most unhappy customers are your greatest source of learning.

You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right.

It's so important to experience what your customers are experiencing and listen to their suggestions.

There is no one thing that can turn around a rejection. But there is one answer: begin talking to your customers who have already bought from you and discover why they bought.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

Value-first is a perception. If your customer does not perceive it as value, then it's not very valuable.

We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

The No. 1 thing is the product. The goods have to be good, but I care about how you feel about it.

For what we want to accomplish in the future, we have to be able to view everything from the eyes of the customer.

When a sizable group of customers speak, I always listen! The 'customers' view' is key to my confidence in decisions.

My aspiration is that M&M become one of the most customer-centric organizations in the world. If we focus on understanding our customers, we will be able to develop customer-centric innovations.

If you don't listen to your customers, someone else will.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

No one can guarantee you a job other than satisfied customers. That's the only thing that works. Nothing creates work other than products and services you provide that create satisfied customers.

The balance of power is shifting toward consumers and away from companies The right way to respond to this if you are a company is to put the vast majority of your energy, attention and dollars into building a great product or service and put a smaller amount into shouting about it, marketing it.

Listen to your customers but don't (always) believe what they say-they know even less about the future than you.

The customer is not always right.

Put your consumers in focus, and listen to what they're actually saying, not what they tell you.

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

If you can't turn yourself into your customer, you probably shouldn't be in the ad writing business at all.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.