Customer Empathy Quotes

When I'm talking about a product, before it was a product, it was in my brain. So if I have an inspiration, I will literally get up in the middle of the night, and I'll dream about my customer... I don't feel like it's selling. I feel like it's talking about my children.

The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.

Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.

What characteristics are most important in creative workers? One quality you need is inventiveness. You need to be able to take whatever product or service you are providing and figure out ways of making it better, faster, cheaper. The other quality is empathy and insight into what people might want, even though they don't even know their wants, probably because there's no product or service to test their wants.

Starbucks is my main fix and it's usually you people working in there - sometimes they're actually shaking. It just makes me feel horrendous because I've been in that situation.

To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated - which is surely the highest standard.

Put yourself in your customer's place.

When we start a new venture, we base it on hard research and analysis. Typically, we review the industry and put ourselves in our customer's shoes to see what we could do better.

Always enter the conversation already taking place in the customer's mind.

The golden rule for every business man is this: 'Put yourself in your customer's place.'

Learn to sell. In business you’re always selling: to your prospects, investors and employees. To be the best salesperson put yourself in the shoes of the person to whom you’re selling. Don’t sell your product. Solve their problems.

We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

Understanding the customer, feeling what they are feeling, seeing what competitors are doing, you end up having a richer sense of the marketplace.

To me, 'design thinking' is another way of saying empathize with the customer. It's consideration for the person you're designing for.

It's important to feel what the customer is feeling when he enters the shop.

I'm obsessed with the customer. I am the customer. I really don't think you can go wrong if you don't take your eye off of that. Serving the customer. How does she feel? I feel like the fashion industry has cared a lot about how we look but not about how we feel.

Customers don't just want to shop: they want to feel that the brand understands them.

When I would sell encyclopedias, I would drive down the road looking for a house with a swing set in the back, and I'd say, "Oh, those folks got kids. They need some books." I'd knock on their door and sell them a set of encyclopedias, and those books were from $300 to $600. I'd look around the house, and if there wasn't that much furniture in the house, I felt a little bad about selling a $600 set of books to people who couldn't afford a couch. So I didn't last at that job very long.

Starting a startup is a process of trial and error. What guided the founders through this process was their empathy for the users. They never lost sight of making things that people would want.

As the owner, you have to look into the mind of the customer and see and feel how their relationship to your product works - not just that the product works.

I'm not shy about asking the customer, because I want to talk about who she is and what she wants from me.

If you can't turn yourself into your customer, you probably shouldn't be in the ad writing business at all.

Instead of telling a story about how great your brand is, try telling a story that shows you completely understand and empathize with your customer and their life.

I think the opposite version of me is the one we don't see, which is there are tens of thousands of outrageously successful businesses of very quiet, very calculated, calm executors who are confident. You can't be successful without being confident. They believe in themselves. They have their own version of assertiveness ... I think confidence matters and I think other things matter, like I would tell you empathy is probably why I'm more successful than confidence. I'm empathic to the customer, to my business partners, to my employees.

Some false representations contravene the law; some do not. ... The sensibilities of no two men are the same. Some would refuse to sell property without carefully explaining all about its merits and defects, and putting themselves in the purchasers' place and inquiring if he himself would buy under the circumstances. But such men never would be prosperous merchants.