Delphine Arnault Quotes

We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

Instead of telling a story about how great your brand is, try telling a story that shows you completely understand and empathize with your customer and their life.

Put yourself in your customer's place.

If you can't turn yourself into your customer, you probably shouldn't be in the ad writing business at all.

It's the human approach to customers that I want to bring back.

I'm not shy about asking the customer, because I want to talk about who she is and what she wants from me.

Marketing is the way your people answer the phone, the typesetting on your bills and your return policy.

Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.

Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.

It's so important to experience what your customers are experiencing and listen to their suggestions.

I became very attentive to customers because I was desperate not to have people leave and never come back.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

The first person a customer speaks with has the greatest impact on that customer's impression of Safeway.

The golden rule for every business man is this: 'Put yourself in your customer's place.'

There are a lot of people who touch the customer.

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

A satisfied customer is the best business strategy of all.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

Never shoot your customers.

Customers don't just want to shop: they want to feel that the brand understands them.

As the owner, you have to look into the mind of the customer and see and feel how their relationship to your product works - not just that the product works.

For what we want to accomplish in the future, we have to be able to view everything from the eyes of the customer.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

When you understand your customer base, you have to provide them with what they want.