Jeffrey Gitomer Quotes

Your most unhappy customers are your greatest source of learning.

It's so important to experience what your customers are experiencing and listen to their suggestions.

Your customers are always a bottomless well of surprises.

Customers are your best teachers. Learning about your customer's beliefs, values, and priorities teaches you which selling points you should emphasize.

Any business, no matter what it is, lives or dies by the customer reaction it creates.

Every company's greatest assets are its customers, because without customers there is no company.

Put your consumers in focus, and listen to what they're actually saying, not what they tell you.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

You learn so much by having customers and figuring out what they want and keeping them satisfied.

Without our customers, we don't have a business.

I get all of my motivation from my customers.

During my time growing a company in the private sector, one of my guiding principles was to meet and hear feedback from as many customers as possible.

When you lose a customer, it can be tempting to tell each other, "That customer's not very sharp. They just made the wrong decision".

Treat your customers like lifetime partners.

Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

Once you create a loyal customer base, it's tough for a competitor to take that away.

If you can't turn yourself into your customer, you probably shouldn't be in the ad writing business at all.

A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.

The payoff of a customer-centric approach to software and digital product design is substantial and long-lasting for both companies and their customers.

It is better that one's customers come to one's shop than to have to look for them abroad.

I've probably spent more time than any other brand reading every last comment. To listen to people the way you're able to online is very powerful.

By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.