Karen Katz Quotes

For what we want to accomplish in the future, we have to be able to view everything from the eyes of the customer.

Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.

Every company can use someone advocating loudly for the customer.

Customer service should not be a department, customer service is everyone's job.

That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.

I'm obsessed with the customer. I am the customer. I really don't think you can go wrong if you don't take your eye off of that. Serving the customer. How does she feel? I feel like the fashion industry has cared a lot about how we look but not about how we feel.

Everything starts with the customer.

We built this company from the customer back, not from the company out.

Zappos is a customer service company that just happens to sell shoes.

To satisfy the customer is the mission and purpose of every business.

Successful organizations have one common central focus: Customers.

The most customer-centric organizations can answer any question by deciding what's best for the customer, without ever having to ask.

So I think instead of focusing on the competition, focus on the customer.

Stay externally focused - on your customers - and focus internally when you have to hire.

It's so important to experience what your customers are experiencing and listen to their suggestions.

Our new attitude is how can we put you in front of our customer.

We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

I would think anyone who does anything is always concerned about their customers.

The golden rule for every business man is this: 'Put yourself in your customer's place.'

One of the things which make any company successful, in particular the Home Depot, was that we understood and catered to the customer. If it didn't sell, it didn't make a difference what we thought or our research told us. They told us if it was successful by buying it or not.

Many companies talk about customer success, but how many actually put the customer first above all else, always?

Don't build a bar for yourself. Build it for your customers. It's all about them: the walls, the finishes, the textures, the food, the beverages, literally everything has to be for them.

Every employee at Workday thinks about how they are going to help customers be successful. It is a simple formula, but a lot of companies go out, and they don't listen to their customers; they don't try to solve hard problems, making it tougher for themselves to create a great business.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

Our customers are at the center of everything we do.