Karen Katz Quotes

I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.

The payoff of a customer-centric approach to software and digital product design is substantial and long-lasting for both companies and their customers.

The way customers relate to brands and how profit is generated has changed so dramatically almost every professional is being challenged to reconsider what they do in order to stay relevant.

Our new attitude is how can we put you in front of our customer.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

I believe that all brands will become storytellers, editors and publishers, all stores will become magazines, and all media companies will become stores. There will be too many of all of them. The strongest ones, the ones who offer the best customer experience, will survive.

When a customer enters my store, forget me. He is king.

A satisfied customer is the best business strategy of all.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

I'm thrilled to be joining Gap Inc., a company that understands the importance of integrating technology and retail in ways that improve the lives of its customers.

Never shoot your customers.

The trick is to develop a culture that is customer centric.

The customer is always right: 'It's my money. You have to listen to me'.

There will never be a day where the depth of integration, unless it was all built from the bottom ground up, will be integrated as any of us would like.

Your customers are always a bottomless well of surprises.

To any CEO who's skeptical at all, you have to create a social enterprise today; you have to be totally connected with everyone who touches your brand.

Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.

Many companies talk about customer success, but how many actually put the customer first above all else, always?

If you focus on producing a great experience for anyone, that's how you get big.

What we see is that we actually have digital channels through which the customers interact, but we also take the absolute brick channels, which is the branch, and convert that experience into a more digitised experience.

I don't think anybody's just B2B or B2C anymore. You are B2I - business to individual.

I think of digital as a means to an end: How do I service and get more loyal customers, how do I achieve operational excellence, and how do I change my culture?

If you stay very focused on customers and customer success, people pay attention to that - and in turn, they also want that same type of success.