Jack Dorsey Quotes

So I think instead of focusing on the competition, focus on the customer.

Our customers are at the center of everything we do.

When you focus solely on valuation and market share, you win some and you lose some. When you focus on the needs of your customers and help them achieve their dreams, you win every time.

Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Before you can pick a social-media strategy, you have to think of your customer and what the value proposition is for them. Social media is a way to engage customers, not to give your business a 'shout out.'

Make every decision—even decisions about whether to expand the business, raise money, or promote someone—according to what's best for your customers.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

Put your consumers in focus, and listen to what they're actually saying, not what they tell you.

I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.

You can't just tell your team, 'Think long term.' It doesn't work that way. When you are starting out, you have to always think about trying to build something of value for the customer: something they can use all the time, something of use.

It's so important to experience what your customers are experiencing and listen to their suggestions.

Our new attitude is how can we put you in front of our customer.

I would think anyone who does anything is always concerned about their customers.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

Spend time with the customers, immersing yourselves, watching. Spend time at their homes. Hear what they say, but most importantly, watch their behaviors as the indication of where the pain is. And then go solve that pain.

As the owner, you have to look into the mind of the customer and see and feel how their relationship to your product works - not just that the product works.

The customer wants what the customer wants - when they want it, where they want it, and how they want it. And if you want to build a big business, and you want to be meaningful to a big, broad group of customers, you need to think about how you're going to meet them in the various places where they might expect to see you.

Every company can use someone advocating loudly for the customer.

Customer-centricity is unbelievably important.

Instead of telling a story about how great your brand is, try telling a story that shows you completely understand and empathize with your customer and their life.

Always listen to your customers.

Proper business planning demands that you focus on the self-interest of the customer at all times.

If you don't listen to your customers, someone else will.

A business is simply an idea to make other people's lives better.

Best way to succeed is to do things for the customer, not to the competition. Very few people buy a product in order to help you hurt the competition. To think otherwise is lunacy.