Jeff Bezos Quotes

Most people assume that a record shop's success lies in selling records. In fact, Virgin's success both in mail order and the record shops lay in skill at buying records.

Amazon has well passed any expectations of its ability to change distribution and marketing.

I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.

We have built brands that resonate deeply with our customers. Our strategy to grow these brands is clear, and we have strong teams in place to execute this strategy. That is our formula for success.

The point of that is, if you look at Walgreen's history, they've always been pioneers in the application of technology. They're the only drugstore chain that I know to have their own satellite.

What we need to do is run our business. We need to come up with a value prop that is so compelling that customers have to go for it.

I always loved retail. I love the ideas behind it. I think small-business retail is one of the areas where capitalism works so wonderfully well.

If you don't listen to your customers, someone else will.

A. T. Stewart started life with a dollar and fifty cents. This merchant prince began by calling at the doors of houses in order to sell needles, thread and buttons. He soon found the people did not want them, and his small stock was thrown back on his hands. Then he said wisely, "I'll not buy any more of these goods, but I'll go and ask people what they do want." Thereafter he studied the needs and desires of people, found out just what they most wanted, endeavored to meet those wants, and became the greatest business man of his time.

Marketing is the distinguishing, unique function of the business.

The aim of marketing is to make selling superfluous.

We use technology to make it cheaper, better, and faster for the client. And then if you have the most flow, you can win. Now, having said that, Silicon Valley wants to take on this business. They think they see an opening.

Please understand, I am not saying that technology is unimportant. I understand that technology is important. But if we are just focusing on technology and investing in an IT manufacturing plant to come up with higher performance processing [chips], we will not succeed.

Customer service will become the primary value added function of every business.

Technology is central to Development. It touches one and all, and is an important instrument of our national progress.

Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

Lands' End has undergone three major changes over the past couple of decades. The first was the introduction of an 800 number, in 1978; the second was express delivery, in 1994; and the third was the introduction of a Web site, in 1995. The first two innovations cut the average transaction time-the time between the moment of ordering and the moment the goods are received-from three weeks to four days. The third innovation has cut the transaction time from four days to, well, four days.

Everybody wants to make something they think is a surefire winner, though nobody knows what a surefire winner is, in my opinion.

More than anything else, technology will pave the way for innovative change at Starbucks. The bulk of Starbucks' innovation over the next several years will be technology-focused.

Customer service is the new marketing.

The customer is the most important part of the production line.

It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while.

Ninety percent of the success of any product or service is its promotion and marketing.

Here's how Apple does marketing in a nutshell: Make a great product, then let people know about it. That's it. Neither aspect of that is easy, but the important thing is it has to happen in that order. It all starts with a great product.