Jeff Bezos Quotes

Disruption starts with committing to excellence and taking a stand for your customer.

We don't need to take the world by storm. We just need to make our customers happy, and when we do that, the word spreads.

When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.

If you're not trying to do something better, then you're not focused on the customer and you'll miss the possibility of making your business great.

Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

I think I've done a good job in the industry from the standpoint of employee morale and customer satisfaction, and as an innovative thinker in tech.

If you focus on producing a great experience for anyone, that's how you get big.

The top principle for disruptive and sustaining innovation is that it has to have a laser focus on customers. Innovation begins with their needs and expectations.

The customer doing something innovative is not interested in the size of your company but in whether you understand what he does.

Our focus is on the customers and improving their experience. We believe that if we do that well, competition, prices, and profits will all take care of themselves.

I think the reason that we do things the way we do is because we respect the customer. And I don't look at what we do as anything less than any other brand.

When you focus solely on valuation and market share, you win some and you lose some. When you focus on the needs of your customers and help them achieve their dreams, you win every time.

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

It's not enough to be close to the customer. You've got to be glued to the customer.

If you're truly obsessed over customers, it'll cover a lot of errors.

Obsess about customers, not competitors.

There is only one boss. The customer.

The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.

Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.

Focus on your customers and lead your people as though their lives depend on your success.

Care about your customers more than about yourself, and you'll do well.

The most customer-centric organizations can answer any question by deciding what's best for the customer, without ever having to ask.

I have a strongly held belief that one of the reasons that Amazon has been successful is because we do not obsess over competitors. Instead we obsess over customers.