Scott Cook Quotes

I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.

One of the things which make any company successful, in particular the Home Depot, was that we understood and catered to the customer. If it didn't sell, it didn't make a difference what we thought or our research told us. They told us if it was successful by buying it or not.

So I think instead of focusing on the competition, focus on the customer.

Our new attitude is how can we put you in front of our customer.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

When a customer enters my store, forget me. He is king.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

The trick is to develop a culture that is customer centric.

Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.

Many companies talk about customer success, but how many actually put the customer first above all else, always?

If you focus on producing a great experience for anyone, that's how you get big.

If you stay very focused on customers and customer success, people pay attention to that - and in turn, they also want that same type of success.

The customer wants what the customer wants - when they want it, where they want it, and how they want it. And if you want to build a big business, and you want to be meaningful to a big, broad group of customers, you need to think about how you're going to meet them in the various places where they might expect to see you.

Every company can use someone advocating loudly for the customer.

Our focus is on the customers and improving their experience. We believe that if we do that well, competition, prices, and profits will all take care of themselves.

Our customers are at the center of everything we do.

Our overriding mantra is to be customer champion.

My aspiration is that M&M become one of the most customer-centric organizations in the world. If we focus on understanding our customers, we will be able to develop customer-centric innovations.

We don't need to take the world by storm. We just need to make our customers happy, and when we do that, the word spreads.

When you focus solely on valuation and market share, you win some and you lose some. When you focus on the needs of your customers and help them achieve their dreams, you win every time.

It's not enough to be close to the customer. You've got to be glued to the customer.

Successful organizations have one common central focus: Customers.

Focusing on the customer makes a company more resilient.

I have a strongly held belief that one of the reasons that Amazon has been successful is because we do not obsess over competitors. Instead we obsess over customers.

Put your consumers in focus, and listen to what they're actually saying, not what they tell you.