Giorgio Armani Quotes

The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

Our new attitude is how can we put you in front of our customer.

The first person a customer speaks with has the greatest impact on that customer's impression of Safeway.

The kind of contact that they make with the customer is what brings them back to shop. The experience, the feeling that you have in the store is what makes the difference.

Spending time on the floor is really important. It's great to work out of an office, but working the store gives you contact with the customer.

Customers should be number 1, Employees number 2, and then only your Shareholders come at number 3.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

There is only one boss. The customer.

The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

It's just easier to talk about product attributes that you can measure with a number. Focus on price, screen size, that's easy. But there's a more difficult path, and that's to make better products, ones where maybe you can't measure their value empirically.

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Care about your customers more than about yourself, and you'll do well.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

Look after the customer and the business will take care of itself

When people talk about successful retailers and those that are not so successful, the customer determines at the end of the day who is successful and for what reason.

When I returned as CEO in 2008, Starbucks had forgotten that meaningful innovations balance an organization's heritage with modern-day relevance and market differentiation, so we had to reorient. In one brainstorming session, we visited and observed great retailers, then asked ourselves, 'If Starbucks did not exist, what type of coffee experience would we create?

Successful organizations have one common central focus: Customers.

The most customer-centric organizations can answer any question by deciding what's best for the customer, without ever having to ask.

Don't tell people how good you make the goods; tell the how good your goods make them.

Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.

It's important to feel what the customer is feeling when he enters the shop.

Authentic brands don't emerge from marketing cubicles or advertising agencies. They emanate from everything the company does.

You've got to look for a gap, where competitors in a market have grown lazy and lost contact with the readers or the viewers.

Even if you have constrained resources, don't cut corners. People will feel it.