Peter Drucker Quotes

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Quality is not an absolute measure. It doesn't mean 'deluxeness' or 'perfection'. It means keeping the promise the customer wants you to make.

What you can do is ask: 'What is the value to the customer? What are they willing to pay for?' Then, deliver great products and services.

Value-first is a perception. If your customer does not perceive it as value, then it's not very valuable.

If you're going to charge someone for something, you have to show them value for it.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

'Quality' means what will sell and do a customer some good - at least try to.

What you find is, you have to deliver a product that has value to the customer. When you do, and I think the wind community is getting much closer to that, customers will want it.

You want your customers to value your service.

Success will always be measured by the extent to which we serve the buying public.

If it's compelling and engaging enough, customers will consider paying for it. If we don't deliver something that has value, we won't expect value in return.

The PC business is not about price, it's about value, or what you can give the customer for his or her money.

The only purpose of customer service is to change feelings.

The reason it seems that price is all your customers care about is that you haven't given them anything else to care about.

Customers today want the very most and the very best for the very least amount of money, and on the best terms. Only the individuals and companies that provide absolutely excellent products and services at absolutely excellent prices will survive.

There is only one boss. The customer.

Product quality has almost nothing to do with defects or their lack.

The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

It's just easier to talk about product attributes that you can measure with a number. Focus on price, screen size, that's easy. But there's a more difficult path, and that's to make better products, ones where maybe you can't measure their value empirically.

The goal as a company is to have customer service that is not just the best, but legendary.

The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.

One customer well taken care of could be more valuable than $10,000 worth of advertising.

No one can guarantee you a job other than satisfied customers. That's the only thing that works. Nothing creates work other than products and services you provide that create satisfied customers.