User Perspective Quotes

Considering the fact that I've used it in the past, and know what it is, and seen the results of it, I don't view marijuana as a dangerous drug.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

I am looking at it from the point of view of a harried user, which I am, and I believe that I am much more like the typical non-technical harried user than I am like the people who smoothly operate everything.

To most people who look at a mobile, it's no more than a series of flat objects that move. To a few, though, it may be poetry.

You are not designing for yourself, and shouldn't be. Most people using the Web don't understand (most of) what makes it work and don't want to. Design for those people. There are many more of them than you.

Ultimately progress is measured sort of through the eyes of users.

The broader one's understanding of the human experience, the better design we will have.

... the designer of a new system must not only be the implementor and the first large-scale user; the designer should also write the first user manual. ... If I had not participated fully in all these activities, literally hundreds of improvements would never have been made, because I would never have thought of them or perceived why they were important.

The system metaphor is a story that everyone--customers, programmers, and managers--can tell about how the system works.

A few years ago, users of Internet services began to realize that when an online service is free, you're not the customer. You're the product.

There's a strength to being able to look at products through a customer's eyes, but it is also dangerous.

The Internet is neither good nor bad. It's neutral - it becomes for each of us exactly what we bring to it.

Start by putting yourself in your users' shoes. Why are they coming to your site? If you look at most Web sites, you'd presume that the answer is "User is extremely bored and wishes to stare at a blank screen for several minutes while a flashing icon loads, then stare at the flashing icon for a few more minutes."

My videos are coming from the perspective of someone who bought the device, used it and is giving impressions on the actual usage. Sometimes 2 different behind-the-scenes engienering decisions will yield the same user experience, in which case I won't even mention it.

Most people who are on the inside of a technology have no idea what it's like to look at from an end user's point of view. This is why they have focus groups. I'm really familiar with this because I worked 10 years for Hallmark Cards in the U.S.