Greg Brenneman Quotes

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

No one can guarantee you a job other than satisfied customers. That's the only thing that works. Nothing creates work other than products and services you provide that create satisfied customers.

What you find is, you have to deliver a product that has value to the customer. When you do, and I think the wind community is getting much closer to that, customers will want it.

Value-first is a perception. If your customer does not perceive it as value, then it's not very valuable.

You want your customers to value your service.

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

The purpose of business is to make a reasonable return by making products and services that people want and value. If you are not, you are wasting resources.

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

If it's compelling and engaging enough, customers will consider paying for it. If we don't deliver something that has value, we won't expect value in return.

The PC business is not about price, it's about value, or what you can give the customer for his or her money.

Only a few businesses will succeed by having the lowest price, so most will need a strategy that includes customer services.

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse. We must maintain a value proposition to our customers as well as differentiate the Starbucks Experience. That is the key.

So I think instead of focusing on the competition, focus on the customer.

Service is how product is delivered - the technical aspect.

As our products have improved, and you add value at the high end, customers move to the high end.

Great products sell themselves.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

Entrepreneurship is all about an idea that creates differentiated business value to one's customers. You must be able to convince your customers about the benefits that association with you or your products will give them. People are ready to pay if they are convinced about your services or products.

Customers are a great way to finance a business for many reasons. First, customer financing is typically non dilutive. They want something from you other than equity in your business. Customers also help you fit your product to the market. And customers will help debug and improve the quality of the product.

I think any company should compete on the quality of their products, their prices, the novelty they can produce, their services, because that would be fair competition.

Don't ever, ever devalue your product. Ever. It's the worst thing anyone can do to hurt your brand.

Customers are now driven by trying to optimize value.

As the owner, you have to look into the mind of the customer and see and feel how their relationship to your product works - not just that the product works.

I think one of the things that, at least, I found out over - and many have in the industry - is that of all the customer service desires and needs, price is one of them.

You can get business with price, but you have to have service to keep it.