W. Edwards Deming Quotes

When you're out of quality, you're out of business.

If someone doesn't believe enough in your product to put money in to it, then you should rethink how good the product is.

Consumer accountability drives quality and efficiency.

Quality will save our company.

We want the best prices we can give our customers, with all our products... But it really is about the quality first and the experience.

Quality isn't a thing. It is an event.

We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.

Well, the sales of our products clearly demonstrate their value to businesses and to individuals.

If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.

Quality has to be caused, not controlled.

Quality is everyone's responsibility.

Quality is a direct experience independent of and prior to intellectual abstractions.

What you find is, you have to deliver a product that has value to the customer. When you do, and I think the wind community is getting much closer to that, customers will want it.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

Great products sell themselves.

We have to keep a very tight check on quality.

Everything I promote and sell, I use on a daily or I wouldn't sell it.

The "patron saint" of Japanese quality control, ironically, is an American named W. Edwards Deming, who was virtually unknown in his own country until his ideas of quality control began to make such a big impact on Japanese companies.

Product quality has almost nothing to do with defects or their lack.

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Deliver total quality to every customer every day.

Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.

The cost of quality is the expense of doing things wrong.

Quality means conformance to requirements, not elegance.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.