Phil Crosby Quotes

We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.

Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.

Quality is everyone's responsibility.

It's impossible to have zero defects.

The "patron saint" of Japanese quality control, ironically, is an American named W. Edwards Deming, who was virtually unknown in his own country until his ideas of quality control began to make such a big impact on Japanese companies.

For much of Toyota's history, we have ensured the quality and reliability of our vehicles by placing a device called an andon cord on every production line - and empowering any team member to halt production if there's an assembly problem. Only when the problem is resolved does the line begin to move again.

Quality will save our company.

Deliver total quality to every customer every day.

Quality comes not from inspection, but from improvement of the production process.

Quality isn't a thing. It is an event.

Quality management is needed because nothing is simple anymore, if indeed it ever was.

'Quality' means what will sell and do a customer some good - at least try to.

It is in Toyota's DNA that mistakes made once will not be repeated.

Everything I do and everything Pixar does is based on a simple rule: Quality is the best business plan, period.

The long and short of it is, we need more rigor in all kinds of programs.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

To me, error analysis is the sweet spot for improvement.

Consumer accountability drives quality and efficiency.

We have to keep a very tight check on quality.

We are constantly reviewing our processes to identify areas where we can learn and improve.

Detect and fix any problem in a production process at the lowest stage possible.

The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.

I have this saying. Quality is the best business plan. I believe so strongly in that.

Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.

The cost of quality is the expense of doing things wrong.