Pete Hoekstra Quotes

Quality will save our company.

Quality isn't a thing. It is an event.

'Quality' means what will sell and do a customer some good - at least try to.

Quality is everyone's responsibility.

When you're out of quality, you're out of business.

Product quality has almost nothing to do with defects or their lack.

The surest foundation of a manufacturing concern is quality. After that, and a long way after, comes cost.

Deliver total quality to every customer every day.

Quality management is needed because nothing is simple anymore, if indeed it ever was.

The cost of quality is the expense of doing things wrong.

We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

Quality has to be caused, not controlled.

Be a yardstick of quality. Some people aren't used to an environment where excellence is expected.

Quality is easy to talk but hard to make.

Quality is a direct experience independent of and prior to intellectual abstractions.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

I basically try to give people top quality.

We have to keep a very tight check on quality.

We want the best prices we can give our customers, with all our products... But it really is about the quality first and the experience.

It's impossible to have zero defects.

The "patron saint" of Japanese quality control, ironically, is an American named W. Edwards Deming, who was virtually unknown in his own country until his ideas of quality control began to make such a big impact on Japanese companies.

Absence of defects does not necessarily build business... Something more is required.

I have this saying. Quality is the best business plan. I believe so strongly in that.