Phil Crosby Quotes

We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.

It is processes that are important.

It's impossible to have zero defects.

Deliver total quality to every customer every day.

Quality comes not from inspection, but from improvement of the production process.

Quality isn't a thing. It is an event.

Uncontrolled variation is the enemy of quality.

Quality has to be caused, not controlled.

Quality is everyone's responsibility.

Consumer accountability drives quality and efficiency.

The "patron saint" of Japanese quality control, ironically, is an American named W. Edwards Deming, who was virtually unknown in his own country until his ideas of quality control began to make such a big impact on Japanese companies.

If you think of standardization as the best that you know today, but which is to be improved tomorrow; you get somewhere.

Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.

The cost of quality is the expense of doing things wrong.

Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

We cannot have islands of excellence in a sea of slovenly indifference to standards.

For much of Toyota's history, we have ensured the quality and reliability of our vehicles by placing a device called an andon cord on every production line - and empowering any team member to halt production if there's an assembly problem. Only when the problem is resolved does the line begin to move again.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

The long and short of it is, we need more rigor in all kinds of programs.

I'm grasping with how you do something on a large scale with multiple operations and not have quality decrease.

No altered system will work a miracle. Any wild experiment will only add to the confusion. Our best assurance lies in efficient administration of our proven system

Complexity and innovation are not always good things.

There is a higher degree of operational excellence and rigor demanded of Stripe than of most companies.

Quality will save our company.