Total Quality Management Quotes

Quality isn't a thing. It is an event.

We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.

Quality management is needed because nothing is simple anymore, if indeed it ever was.

The cost of quality is the expense of doing things wrong.

Deliver total quality to every customer every day.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.

No nation has embraced Total Quality Management, e-commerce and e-government with greater enthusiasm than Dubai. Such innovations have given Dubai a competitive edge and an accelerated growth rate that few could match.

Quality comes not from inspection, but from improvement of the production process.

The "patron saint" of Japanese quality control, ironically, is an American named W. Edwards Deming, who was virtually unknown in his own country until his ideas of quality control began to make such a big impact on Japanese companies.

Back in 2005, I introduced a thing which, I don't mind saying this - I mean, we stole it, at least in its basic form, from Toyota - it's called World Class Manufacturing. I mean, it's this pretentious title for something which really involves the revisiting of the manufacturing processes of dedication to the removal of waste.

In the postwar period, Americans turned away from quality as the principal goal of manufacturing and made cost the principal goal. Japanese, restructuring their companies, made exactly the opposite decision.