Phil Crosby Quotes

The cost of quality is the expense of doing things wrong.

Consumer accountability drives quality and efficiency.

It is always cheaper to do the job right the first time.

Quality comes not from inspection, but from improvement of the production process.

Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.

Quality isn't a thing. It is an event.

Quality management is needed because nothing is simple anymore, if indeed it ever was.

We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.

I always try to work hard and get things done as soon as possible, but never at the loss of quality of the product.

Quality is easy to talk but hard to make.

It's not what you pay a man, but what he costs you that counts.

In every business, in every industry, management does matter.

Commercial success and quality are not necessarily allied.

The "patron saint" of Japanese quality control, ironically, is an American named W. Edwards Deming, who was virtually unknown in his own country until his ideas of quality control began to make such a big impact on Japanese companies.

The surest foundation of a manufacturing concern is quality. After that, and a long way after, comes cost.

Deliver total quality to every customer every day.

Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

We don't get paid for being busy, we get paid for being right.

What is done well is done quickly enough.

Quality is free, but only to those who are willing to pay heavily for it.

I have never seen a good organization where the standards weren't high.

I have this saying. Quality is the best business plan. I believe so strongly in that.

Of the four project development variables - scope, cost, time and quality - quality isn't really a free variable. The only possible values are "excellent" and "insanely excellent", depending on whether lives are at stake.

Things not worth doing are not worth doing well.