Phil Crosby Quotes

One must strike the right balance between speed and quality.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

I always try to work hard and get things done as soon as possible, but never at the loss of quality of the product.

Watch every detail that affects the accuracy of your work.

If you don't have time to do it right, when will you have time to do it over?

It is always better to be inefficient and correct than to be incorrect and efficient.

My working method has always been, 'Work really hard and get it right the first time.'

What is done well is done quickly enough.

It is not enough to get things done; they must be done right.

First, do it. Second, do it well. Third, do it well and fast — that means you're a professional.

The exact Quantity and Quality being found out, is to be kept to constantly.

Only that which is well done is quickly done.

Timing and accuracy is really what matters at the end of the day.

Stay focused and don't try to do too many things at once. Care about execution quality.

Nothing works without details. They are everything, the baseline of quality

Do the jobs you like least first. It makes each successive job easier.

The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to do a better job with less effort.

It is a mistake to hire huge numbers of people to get a complicated job done. Numbers will never compensate for talent in getting the right answer (two people who don't know something are no better than one), will tend to slow down progress, and will make the task incredibly expensive.

Desire to have things done quickly prevents their being done thoroughly.

The surest foundation of a manufacturing concern is quality. After that, and a long way after, comes cost.

If I keep striving to put on the best quality show based on the values I have, I don't have to think "oh we're crossing the line" because the line is built in. We follow that and do the best quality work we can.

If a job's worth doing, it's worth doing twice.

Just make up your mind at the very outset that your work is going to stand for quality... that you are going to stamp a superior quality upon everything that goes out of your hands, that whatever you do shall bear the hallmark of excellence.

We don't get paid for being busy, we get paid for being right.

Of the four project development variables - scope, cost, time and quality - quality isn't really a free variable. The only possible values are "excellent" and "insanely excellent", depending on whether lives are at stake.