Phil Crosby Quotes

When you're out of quality, you're out of business.

Just make up your mind at the very outset that your work is going to stand for quality... that you are going to stamp a superior quality upon everything that goes out of your hands, that whatever you do shall bear the hallmark of excellence.

We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

'Quality' means what will sell and do a customer some good - at least try to.

Quality is easy to talk but hard to make.

Quality is a direct experience independent of and prior to intellectual abstractions.

Consumer accountability drives quality and efficiency.

I basically try to give people top quality.

It's impossible to have zero defects.

In the end, we don't believe in launching any type of product if it isn't perfect in our eyes.

Product quality has almost nothing to do with defects or their lack.

I have this saying. Quality is the best business plan. I believe so strongly in that.

Deliver total quality to every customer every day.

Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.

Quality isn't a thing. It is an event.

Quality management is needed because nothing is simple anymore, if indeed it ever was.

The cost of quality is the expense of doing things wrong.

The exact Quantity and Quality being found out, is to be kept to constantly.

If America wants to make "made in America" a symbol of excellence and worth. They have to make everything of high quality, otherwise the best.

Uncontrolled variation is the enemy of quality.

We cannot have islands of excellence in a sea of slovenly indifference to standards.

I have an obsession for quality.

I don't put nothing out if it's not ready.

I like quality over quantity.