Phil Crosby Quotes
Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.
Citations
Crosby, Philip B. Quality Without Tears: The Art of Hassle-Free Management. McGraw-Hill, 1984.
Related Quotes
Philip Bayard "Phil" Crosby, was a businessman and author who contributed to management theory and quality management practices.