Phil Crosby Quotes


Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.


Citations

Crosby, Philip B. Quality Without Tears: The Art of Hassle-Free Management. McGraw-Hill, 1984.

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  • Born: June 18, 1926
  • Died: August 18, 2001
  • Nationality: American
  • Profession: Quality Consultant

Philip Bayard "Phil" Crosby, was a businessman and author who contributed to management theory and quality management practices.